I have been going to Choctaw for years and you used to know what your comps and totals were but that has changed. Service has steadily gone downhill and is the worst that it has ever been since 2010 when I started going to the facility. You are questioned and grilled if you want to use the comps. When I call VIP at x1603, it is difficult to get anyone to answer the telephone. Then if I ask for something, it is like they want to make it difficult to use any of the "advertised" benefits of being a player. I am a diamond player and one would think that would get me some type of extra service or special service but it does not. It seems to make it even more difficult. Plus, if you complain to the Nation or the chief’s office you get red-flagged. I was told my points would never expire but then when I recently went to use them, I was told they were expired. I never received any notification of the change in rules. When I said I would do a review, one of the slot workers said "Go ahead, it won't do anything." He went on to say if they lose one, there are 20 more suckers that walk through the door. Vegas at least appreciates their customers and understand their value and that customers are who pay the bills and the salaries of the employees. I do not see that at Choctaw. They hide behind the fact they are not governed by the state and with that, think they can do what they want and make the rules, of course, to protect their pockets which is the only driver. I understand it is a business and they are out to make money but a good business understands the value of taking care of customers so they return. The machines have been tightened. One of the gaming commissioners for the Nation was there and I heard the VGT programmer come up to him and ask what to do when the screen turns red and goes into bonus mode. The manager said to remove the bingo ball. I made the comment that it appears they do control the payouts if that is what they are doing and he said yes. So, it is not "random" for payouts. He said they do control the payouts but would not acknowledge it was random. On another occasion, one of the VGT managers, who was quitting that week, came and sat next to me and said he could not wait to get out of there. I asked why the screens were not turning red. He said he was tired of coming in on Monday and Tuesday for a weekly bashing of hearing the Nation bickering because profits were down and the only thing we could do was remove more bingo numbers from the pattern. And that would then cause the payout to be less. There are two people in players club that told me if you call and complain on an employee, even if you are in the right, you are red-flagged and they said I am red-flagged. I hope this helps someone that is thinking of driving out to Durant Oklahoma. I hope others decide to also speak out.
I didn't really expect much going in the door... I remember when Choctaw was a tent at the gas station. I must say I was surprised and impressed. Very clean, bright and open. Machines seemed to be in good repair; VP machines, particularly, had good screens and decent keys (only one machine of the 5 or so I played had a sticky key.) Very reasonable payscales for Indian VP, and as best I can tell, Class III. The majority of the VP is in the middle of the casino, in banks according to game... i.e. one bank of JoB progressives, one bank of DDB progressives, etc.; they are not all multigame. .25 VP appeared to be one notch down in payback from .50/$1 payscales. Non-smoking area by the fast food and bowling alley, 9 VP multigame progressives at the bar... bad screen angle for the bartops (light glare,) and spread out around the quite large bar, so playing next to my wife was almost impossible... we lucked out and two people got up from the only set of paired machines I could see. The bar area was VERY loud, making conversation pretty difficult, and there was a constant stream of people standing next to me ordering drinks and such from the bar. Restaurants, fast food, bathrooms, ticket/cash machines spread out all over the casino... you aren't far from anything and is a nice change, even compared to some of the LV and Laughlin casinos I frequent. My only other experience with Indian gaming is Winstar, down the road a bit in Thackerville, IMHO Choctaw Durant makes Winstar look like a dump with a much nicer, much cleaner casino, better and more VP machines, and just a better experience all the way around. I probably won't be going back to Winstar any time soon.
Just a quick in and out trip to see this Casino. Played maybe 20 hands of 9/6 JB on $1 Progressive by the Bowling Alley Bar. The list on [email protected] seemed accurate VP wise except for the Bar by the Bowling Alley and I already submitted that update. We were going to book a room and stay one night , decided not too... so we just drove by two of the Choctaw Casinos in OK for a look see. Both were very nice but the VP was average or poor. The Durant, OK Choctaw Casino Resort is massive with two Hotel Towers. One of my reasons for not staying at the Durant location was that none of the standard rooms in the Towers offered bath tubs... just showers. We ate at the Blue Moon and had some good burgers with good service. Prices were acceptable.. if not on the high side. The Casino seemed very busy for a Wednesday... but I did not notice any winner being paid? I can see how it , even with its size could get smoky. It is sprawling...and winds around with a lot to offer. I believe there are two High Limit Rooms... but only saw VP in the one. They have the free beverage help your self stations which was nice. It is a much longer trip for us than Shreveport, LA... so I doubt we will be back? Their VP offering did not make twice the distance worth the drive. They do give new Club card members $10... and that is what we used to gamble with. Still managed to bring home $8 of their money... so it was a "Winning Trip" for us.